Servana Service Provider Privacy Policy
Last Updated: April 28, 2026
1. Introduction
Welcome to Servana. We understand that as a Service Provider, your privacy and data security are essential. This policy describes how we collect, use, and protect your data to help you find jobs, receive payments, and operate within a safe and trusted marketplace. By registering as a Service Provider on Servana, you agree to the practices described in this policy. For any questions, contact us at support@servana.lk.
2. Interpretation and Definitions
Account – A unique account created for you to access the Service or parts of the Service.
Application – Refers to the Servana mobile application provided by the Company.
Company – Refers to Servana, operating under Sri Lankan law, with registered address at 72, Kumudu Mawatha, Nampamunuwa, Piliyandala, Sri Lanka.
Affiliate – An entity that controls, is controlled by, or is under common control with Servana, where "control" means ownership of 50% or more of shares or voting securities.
Country – Refers to the Democratic Socialist Republic of Sri Lanka.
Customer – Any individual or entity that books or uses services through the Servana platform.
Device – Any device capable of accessing the Service, such as a smartphone, tablet, or computer.
Personal Data – Any information that relates to an identified or identifiable individual.
Usage Data – Data collected automatically through use of the Service or from the Service infrastructure.
You / Provider – The individual or business entity registered on Servana to offer services to Customers.
3. Information We Collect
To operate as a verified professional on Servana, we collect the following:
Business and Personal Identity: Your full name, contact details, and business address.
Verification Documents: Copies of your National Identity Card (NIC), relevant trade or professional licenses, and certifications, used strictly for identity verification and compliance purposes.
Financial Data: Your bank account details or mobile wallet information, collected solely to process your earnings payouts. This data is encrypted and never shared with third parties except your designated payment processor.
Work Media: Photos of your previous work and a professional profile picture to display on your public profile.
Cookies and Tracking Technologies: Servana uses cookies, web beacons, pixel tags, and scripts to collect and track information about your use of the platform and to improve and analyze the Service. Types used include:
- Necessary/Essential Cookies (Session): Required for platform login and core functionality.
- Preference/Functionality Cookies (Persistent): Remember your login details and preferences.
- Analytics Cookies (Persistent): Help monitor platform usage and Provider activity.
- Cookie Notice Acceptance Cookies (Persistent): Record your acceptance of cookie usage.
Web Beacons: Certain sections of the Service and emails may contain web beacons (clear gifs, pixel tags, single-pixel gifs) to measure engagement and verify system integrity.
Device and Usage Data: Information about your device type, operating system, IP address, browser type, unique device identifiers, pages accessed, time and date stamps, and diagnostic data.
4. Background Checks and Security Verification
To ensure the safety of our Customers and the integrity of the platform, Servana may conduct background checks on Service Providers. This includes verifying your identity documents and checking for any history of professional misconduct or criminal records, where legally permitted under the laws of Sri Lanka. You will be notified if a background check is initiated.
5. Real-Time Location Tracking
Purpose: To connect you with Customers in your immediate area, provide Customers with your estimated arrival time, and enable efficient job allocation.
How it works: When your app status is set to "Active" or "Online," Servana collects your precise GPS location continuously, including when the app is running in the background on your mobile device. This background tracking allows Customers to track your real-time location without requiring you to keep the app on-screen, and enables job assignment even when the app is not in the foreground.
Control: You can stop all location tracking at any time by setting your status to "Offline." Please note that doing so will prevent you from receiving new job alerts or booking assignments.
Data use: Location data is used solely for operational purposes — job matching, route tracking, and Customer-facing ETA displays — and is not sold to any third party.
6. How We Use Your Data
We use your data to:
- Create and display your public profile so Customers can discover and book you
- Match you with relevant job opportunities based on your location, skills, and availability
- Calculate and manage the Servana service commission on completed jobs
- Send push notifications regarding new bookings, platform updates, and account alerts
- Facilitate secure and timely payouts of your earnings to your nominated bank account or mobile wallet
- Conduct identity verification and background screening
- Monitor platform performance, Provider ratings, response times, and compliance with Servana's standards
- Display Customer feedback and ratings on your public profile for transparency
- Support job management tools, scheduling, and client growth features on the platform
- Detect, prevent, and investigate fraud, misconduct, or unauthorized platform use
- Notify you of service interruptions due to maintenance or operational changes
- Comply with legal obligations under the laws of Sri Lanka
- Evaluate mergers, acquisitions, or business transfers, in which your data may be among the assets transferred
7. Information Sharing
Servana does NOT sell your data. We only share your information in the following limited circumstances:
- With Customers: Your name, profile photo, and phone number are shared only after you accept a booking, solely to facilitate service delivery.
- With Payment Processors: To transfer your earnings securely to your bank account or mobile wallet.
- With Verification Partners: For background check and document verification purposes only, under strict confidentiality agreements.
- With Analytics and Technology Partners: To monitor platform performance, subject to confidentiality obligations.
- With Affiliates: Under the same privacy standards outlined in this policy.
- With Legal Authorities: If required by the laws of Sri Lanka, a court order, or a valid government or regulatory request.
- For Business Transfers: In connection with a merger, acquisition, or sale of Servana assets, with prior notice to you.
- With Your Consent: For any other purpose you explicitly agree to.
8. Booking, Payment, and Commission
Booking Process: Customers book your services via the Servana app, website, or customer service. Bookings include service type and estimated cost.
Pricing: Servana may offer upfront estimated or fixed pricing. Final costs may include service and distance fees.
Payment Terms: Payments are processed through Servana upon job completion. Accepted methods include credit/debit cards and digital payments. Recurring service engagements may involve auto-renewal with clearly stated terms.
Commission: Servana deducts a service commission from your job earnings as outlined in your Provider agreement. Commission rates and terms may be updated with prior notice.
Consumer Protection and Dispute Resolution: Where a Customer is dissatisfied with a completed service, Servana may offer mediation, re-performance, or a refund assessment. Providers remain primarily responsible for the quality and safety of their services. Servana may conduct investigations and, where necessary, take action against a Provider's account in cases of substantiated complaints.
Service Interruptions: In the event of platform downtime or service pauses due to maintenance, Servana will endeavor to notify affected Providers in advance through email or in-app notices.
9. Feedback, Ratings, and Reviews
Customers may submit honest ratings and feedback about your services following a completed booking. Servana may display these reviews publicly on your profile for platform transparency. Providers must not attempt to manipulate, falsify, or suppress reviews. Servana reserves the right to moderate reviews that violate platform guidelines.
10. Provider Responsibilities and Platform Standards
As a Service Provider on Servana, you agree to:
- Keep your profile information, documents, and certifications accurate and up to date
- Comply with all applicable Sri Lankan laws and regulations in delivering your services
- Adhere to Servana's performance metrics, response time requirements, and customer service standards
- Maintain confidentiality of Customer information and use it only for the purpose of fulfilling booked services
- Use platform tools solely for legitimate job management and client communication purposes
- Not discriminate against any Customer on any basis, including race, gender, religion, nationality, disability, or age
- Follow Servana's guidelines on any marketing or lead-generation features offered through the platform
11. Data Security
Servana uses industry-standard encryption and security measures to protect your NIC details, financial information, and other sensitive data against unauthorized access, disclosure, alteration, or misuse. However, no electronic system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. Report any suspected security breach immediately to support@servana.lk.
12. Retention and Deletion of Your Data
We retain your personal data for as long as your account is active or as required to fulfill the purposes set out in this policy, including legal, financial, and compliance obligations.
If you wish to permanently delete your account and all associated personal data from Servana, please submit a full data deletion request using our official Service Provider Data Deletion Form at:
https://forms.gle/V9btHRKinL2pX7xe9
Upon submission, Servana will process your request and permanently remove your data from our systems, subject to any legal obligations that require us to retain certain information (for example, to comply with applicable Sri Lankan laws, resolve pending disputes, or enforce agreements). You will be notified once your deletion request has been processed.
You may also contact us directly at support@servana.lk for assistance.
13. Transfer of Your Personal Data
Your data may be processed or stored on servers located outside Sri Lanka. By using the Service and agreeing to this policy, you consent to such transfers. Servana ensures that any cross-border data transfer is governed by adequate safeguards consistent with applicable data protection law.
14. Your Rights
As a Service Provider, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or outdated information.
- Right to Erasure: Request deletion of your data, subject to legal and contractual obligations.
- Right to Restrict Processing: Object to or limit certain uses of your data.
- Right to Data Portability: Request transfer of your data to another organization or directly to you.
- Right to Withdraw Consent: Withdraw consent for non-essential data processing at any time.
- Right to Opt Out: Opt out of non-essential marketing communications at any time.
To exercise any of these rights, contact us at support@servana.lk.
15. Dispute Resolution and Governing Law
Disputes between Service Providers and Customers should first be resolved directly between the parties. Where this is not possible, Servana may assist in mediation. Disputes involving Servana directly may be subject to binding arbitration under the laws of the Democratic Socialist Republic of Sri Lanka, which governs all agreements on this platform.
Class Action Waiver: By registering as a Service Provider, you agree to resolve any disputes with Servana on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration against Servana.
16. Non-Discrimination
Servana strictly prohibits discrimination by any Provider against any Customer on any basis, including race, gender, religion, nationality, disability, or age. Violations may result in account suspension or permanent removal from the platform.
17. Children's Privacy
The Servana Service is not directed to individuals under the age of 13. Servana does not knowingly collect personal data from children under 13. If you are aware of any such instance, please contact us immediately at support@servana.lk.
18. Links to Third-Party Services
The platform may contain links to third-party websites or tools not operated by Servana. We have no control over and assume no responsibility for the content or privacy practices of those services. We advise you to review their privacy policies before sharing any information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notice prior to the change taking effect. The "Last Updated" date at the top reflects the most recent revision. Continued use of the platform after changes are posted constitutes your acceptance.
20. Contact Us
For any privacy concerns, data requests, or questions about this policy, please contact our support team:
- Email: support@servana.lk
- Phone: +94 763 282 632
- Address: 72, Kumudu Mawatha, Nampamunuwa, Piliyandala, Sri Lanka
- Website: https://servana.lk/contact
- Business Hours: 9:00 AM – 6:00 PM (Sri Lanka Standard Time), Monday to Saturday