Servana - Sri Lanka's Trusted service marketplace

Servana - Sri Lanka's Trusted service marketplace

SERVANA SERVICE PROVIDER TERMS AND CONDITIONS

Last Updated: April 28, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Servana ("Company," "we," "us," "our"), a company registered in Sri Lanka at 72, Kumudu Mawatha, Nampamunuwa, Piliyandala, Sri Lanka.

We operate the website https://servana.lk (the "Site"), the Servana mobile application (the "App"), and any other related products and services (collectively, the "Services").

Servana enables Service Providers to connect with local Customers across Sri Lanka for on-demand service bookings. By registering as a Service Provider on Servana, you agree to be bound by these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE PROHIBITED FROM REGISTERING AS A SERVICE PROVIDER AND MUST DISCONTINUE USE IMMEDIATELY.

You can contact us by phone at +94 763 282 632, by email at support@servana.lk, or by post at 72, Kumudu Mawatha, Nampamunuwa, Piliyandala, Sri Lanka.

TABLE OF CONTENTS

  1. Our Services
  2. Eligibility and Registration
  3. Independent Contractor Status
  4. Provider Responsibilities
  5. Platform Fee and Payment Terms
  6. Cancellation Policy
  7. Intellectual Property Rights
  8. User Generated Contributions
  9. Contribution License
  10. Guidelines for Reviews
  11. Mobile Application License
  12. Prohibited Activities
  13. Services Management
  14. Privacy Policy
  15. Background Checks and Verification
  16. Term and Termination
  17. Modifications and Interruptions
  18. Governing Law
  19. Dispute Resolution
  20. Disclaimer
  21. Limitations of Liability
  22. Indemnification
  23. User Data
  24. Electronic Communications, Transactions, and Signatures
  25. Miscellaneous
  26. Contact Us

1. OUR SERVICES

Servana is an online marketplace platform that acts as an intermediary connecting Service Providers with Customers seeking on-demand services. Servana does not directly perform services but facilitates bookings, payments, communications, and provides tools for Service Providers to manage jobs, schedules, and client relationships. Servana does not guarantee a minimum number of bookings or income to any Service Provider.

2. ELIGIBILITY AND REGISTRATION

To register as a Service Provider on Servana, you must:

You agree to keep your account credentials confidential and are responsible for all activity conducted under your account. We reserve the right to remove, reclaim, or change a username we determine to be inappropriate or objectionable.

3. INDEPENDENT CONTRACTOR STATUS

You are registered on Servana as an independent professional contractor, not as an employee, agent, partner, or representative of Servana. Nothing in these Terms creates any employment, agency, partnership, or joint venture relationship between you and Servana. You are solely responsible for:

4. PROVIDER RESPONSIBILITIES

As a Service Provider on Servana, you agree to:

Failure to comply with these responsibilities may result in account suspension or permanent removal from the platform.

5. PLATFORM FEE AND PAYMENT TERMS

Platform Fee

Servana charges Service Providers a Platform Fee for each successfully completed service transaction conducted through the platform. The Platform Fee is calculated as a percentage of the total service amount paid by the Customer, as communicated to you through the platform or your Provider agreement. The Platform Fee is subject to change with prior notice.

Payment Processing

Payments for completed services are collected by Servana on your behalf and remitted to your nominated bank account or mobile wallet after deduction of applicable Platform Fees and any other charges. Payment remittance timelines will be communicated through the platform.

Deductions and Set-Off

Servana is authorized to deduct applicable fees, charges, and any outstanding amounts owed by you directly from payments collected on your behalf before remittance.

Allowances and Promotional Adjustments

Servana may, at its sole discretion, offer temporary fee reductions, promotional allowances, or incentives to selected Service Providers or service categories. Such allowances are subject to specific terms communicated at the time of the offer and may be modified or withdrawn at any time.

Additional Charges

Servana may introduce additional charges related to payment processing, premium visibility features, advertising, lead generation, or other optional services. You will be informed of applicable charges prior to incurring them.

Taxes

You are solely responsible for all taxes, duties, levies, and statutory contributions arising from income earned through the platform, unless otherwise required by law.

Right to Modify Fees

Servana reserves the right to modify the Platform Fee, introduce new fees, or amend existing charges at any time. Changes will be communicated in advance through the platform or via registered communication channels. Continued use of the platform after such notification constitutes acceptance of the revised fees.

6. CANCELLATION POLICY

General Principle

Servana aims to ensure reliability and fairness for both Service Providers and Customers. Once you have accepted a service request, you are expected to honor that commitment.

Provider-Initiated Cancellation

If you cancel an accepted booking, a cancellation penalty may be applied. Penalties may include, but are not limited to:

Servana reserves the right to determine the appropriate penalty based on the frequency, timing, and impact of cancellations.

Customer-Initiated Cancellation After Commencement of Commute

If a Customer cancels an accepted booking after you have begun commuting to the service location, a cancellation fee will be charged to the Customer. Servana will compensate you for time, travel, and opportunity cost incurred, in accordance with our applicable fee schedule. Commencement of commute shall be determined based on platform-tracked status updates, GPS tracking (where applicable), or other reasonable evidence at Servana's sole discretion.

Exceptions

Cancellation penalties for Provider-initiated cancellations may be waived in cases of verified emergencies, safety concerns, force majeure events, or platform errors. Waiver requests must be submitted to Servana support with appropriate documentation. Servana reserves the right to approve or deny waiver requests at its sole discretion.

7. INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights in the Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (the "Content"), as well as all trademarks, service marks, and logos (the "Marks"). Our Content and Marks are protected by Sri Lankan and international intellectual property laws.

We grant you a non-exclusive, non-transferable, revocable license to access and use the Services solely for the purpose of providing services to Customers through the platform. You may not copy, reproduce, distribute, sell, or exploit any part of the Services or Content for any commercial purpose without our express prior written permission.

Any breach of these Intellectual Property Rights will constitute a material breach of these Legal Terms and your right to use the Services will terminate immediately.

8. USER GENERATED CONTRIBUTIONS

The Services may allow you to create, submit, post, or distribute content including profile text, photographs, work samples, comments, and reviews ("Contributions"). Contributions may be viewable by Customers and other users. When you post Contributions, you represent and warrant that:

Any violation may result in termination or suspension of your right to use the Services.

9. CONTRIBUTION LICENSE

By posting Contributions to the Services, you grant Servana an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide license to host, use, copy, reproduce, disclose, sell, publish, broadcast, archive, translate, and distribute such Contributions for any purpose. You retain full ownership of your Contributions and any associated intellectual property rights. You are solely responsible for your Contributions and agree to hold us harmless from any claims arising from them.

10. GUIDELINES FOR REVIEWS

Customers may post reviews and ratings about your services on Servana. We may accept, reject, or remove reviews at our sole discretion. Reviews are not endorsed by us and do not necessarily represent our opinions. You must not attempt to manipulate, falsify, or suppress reviews submitted by Customers. Doing so may result in account suspension or permanent removal from the platform.

11. MOBILE APPLICATION LICENSE

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices owned or controlled by you, strictly in accordance with these Legal Terms. You shall not decompile, reverse engineer, modify, or create derivative works from the App; use the App for any commercial purpose for which it is not designed; or use the App to send automated queries or unsolicited communications.

When using the App obtained from the Apple App Store or Google Play, you must comply with the applicable App Distributor's terms of service. Each App Distributor is a third-party beneficiary of this mobile application license and has the right to enforce its terms against you.

12. PROHIBITED ACTIVITIES

As a Service Provider, you agree not to:

13. SERVICES MANAGEMENT

We reserve the right to monitor the Services for violations of these Legal Terms; take appropriate legal action against violators including reporting to Sri Lankan authorities; restrict, suspend, or disable your access or Contributions; remove files or content that are burdensome to our systems; and otherwise manage the Services to protect our rights and ensure proper functioning.

14. PRIVACY POLICY

We care about data privacy and security. Please review our Service Provider Privacy Policy at https://servana.lk/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. The Services are hosted in Sri Lanka. If you access the Services from outside Sri Lanka, you expressly consent to have your data transferred to and processed in Sri Lanka.

15. BACKGROUND CHECKS AND VERIFICATION

By registering as a Service Provider, you consent to Servana conducting background checks and document verification as part of the onboarding process and at any time thereafter. This may include verification of your National Identity Card (NIC), professional licenses, certifications, and checks for any history of professional misconduct or criminal records, where legally permitted under Sri Lankan law. You agree to cooperate fully with any verification requests and to provide accurate and complete information. Failure to pass verification or to cooperate with the verification process may result in refusal or termination of your Provider account.

16. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you are registered as a Service Provider on the Services. WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, SUSPEND OR TERMINATE YOUR PROVIDER ACCOUNT FOR ANY REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT IN THESE LEGAL TERMS, REPEATED CANCELLATIONS, POOR PERFORMANCE, OR VIOLATION OF ANY APPLICABLE LAW.

If your account is terminated, you are prohibited from re-registering under your name, a fake name, or any third party's name. We also reserve the right to take appropriate legal action including civil, criminal, and injunctive redress.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time without notice. We cannot guarantee the Services will be available at all times due to maintenance, technical issues, or other disruptions. We shall not be liable for any loss, damage, or inconvenience caused by your inability to access the Services during any downtime.

18. GOVERNING LAW

These Legal Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Servana and you irrevocably consent that the courts of Sri Lanka shall have exclusive jurisdiction to resolve any dispute arising in connection with these Legal Terms.

19. DISPUTE RESOLUTION

Informal Resolution

Before initiating formal dispute proceedings, we encourage you to contact us at support@servana.lk to attempt to resolve the matter informally within 30 days.

Binding Arbitration

If informal resolution fails, any dispute arising out of or in connection with these Legal Terms shall be resolved by binding arbitration under the laws of Sri Lanka. The seat of arbitration shall be Colombo, Sri Lanka. The language of proceedings shall be English or Sinhala. The governing law shall be the substantive law of Sri Lanka.

Restrictions

Any arbitration shall be limited to the individual dispute between the parties. No arbitration shall be joined with any other proceeding. There is no right to arbitrate on a class-action basis or in a representative capacity.

Exceptions

The following are not subject to binding arbitration: (a) disputes to enforce or protect intellectual property rights; (b) disputes relating to theft, piracy, or unauthorized use; and (c) claims for injunctive relief.

Class Action Waiver

You agree to resolve any dispute with Servana on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SERVANA MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT A MINIMUM VOLUME OF BOOKINGS OR INCOME WILL BE GENERATED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, ENDORSE, OR GUARANTEE ANY CUSTOMER, JOB, OR TRANSACTION FACILITATED THROUGH THE PLATFORM.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL PLATFORM FEES PAID BY YOU TO SERVANA IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless — including our subsidiaries, affiliates, officers, agents, partners, and employees — from and against any loss, damage, liability, claim, or demand, including reasonable legal fees, arising out of: (1) your services or Contributions; (2) your use of the Services; (3) breach of these Legal Terms; (4) your violation of any third-party rights; (5) any harm caused to a Customer arising from your services; or (6) your violation of any applicable Sri Lankan law or regulation.

23. USER DATA

We will maintain certain data you transmit to the Services for the purpose of managing the Services' performance. Although we perform regular backups, you are solely responsible for all data you transmit or that relates to activity you undertake using the Services. We shall have no liability for any loss or corruption of such data, and you waive any right of action against us arising from any such loss or corruption.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND TRANSACTION RECORDS.

25. MISCELLANEOUS

These Legal Terms and any policies posted on the Services constitute the entire agreement between you and us. Our failure to exercise any right or provision shall not constitute a waiver. If any provision of these Legal Terms is determined to be unlawful or unenforceable, it is deemed severable and the remaining provisions remain in full force. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Legal Terms.

26. CONTACT US

To resolve a complaint or receive further information about the Services, please contact us at:

Servana
72, Kumudu Mawatha, Nampamunuwa, Piliyandala, Sri Lanka
Phone: +94 763 282 632
Email: support@servana.lk
Website: https://servana.lk/contact
Business Hours: 9:00 AM – 6:00 PM (Sri Lanka Standard Time), Monday to Saturday